Your Privacy Matters at 786wan

1 Introduction & Scope

This Privacy Policy (hereinafter "Policy") is issued by 786wan (hereinafter "786wan", "we", "us", or "our") and sets out the manner in which we collect, use, process, store, share, and protect personal data relating to individuals (hereinafter "you", "your", or "User") who access or use the 786wan online casino and sports betting platform available at 786wan.org, including any associated mobile interfaces.

786wan is committed to protecting the privacy of all its users — particularly Pakistani players who entrust us with sensitive personal and financial information. This Policy is designed to comply with internationally recognised data protection principles and applicable regulatory obligations in the jurisdictions in which 786wan operates.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions in respect of privacy matters, this Policy shall prevail.

2 Personal Data We Collect

786wan collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in some cases from trusted third-party sources for verification purposes. The categories of personal data we collect are set out in the table below:

3 How We Use Your Personal Data

786wan uses your personal data exclusively for legitimate operational, compliance, and service improvement purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which we process your personal data are as follows:

• Account Registration & Management: To create and maintain your 786wan player account, verify your identity, and administer your profile settings.
• Service Delivery: To provide access to casino games, sports betting markets — including PSL cricket and baseball — slot games, and live dealer tables.
• Financial Transactions: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; to maintain accurate transaction records.
• KYC & AML Compliance: To verify your identity and age (21+), assess source-of-funds declarations, and meet our anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and unauthorised platform access.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, enforce self-exclusion requests, and support player protection tools.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Platform Improvement: To analyse aggregated usage data and improve the functionality, design, and game selection of 786wan for Pakistani players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent, and with a clear opt-out mechanism in every communication.

4 Legal Basis for Processing

786wan processes personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and 786wan — including account creation, game access, and payment processing — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with applicable regulatory obligations — including KYC identity verification, AML transaction monitoring, and age verification (21+) — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of 786wan's legitimate business interests, balanced against your privacy rights.
• Consent: Processing for direct marketing communications and optional analytics cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

786wan does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your personal data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment Processors: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to facilitate your requested transactions. These providers are contractually bound to process data only as instructed by 786wan.
• Identity Verification Providers: CNIC data and verification documents may be shared with regulated KYC/AML service providers for the sole purpose of verifying your identity and age as required by law.
• Regulatory & Law Enforcement Authorities: 786wan will disclose personal data to government bodies, regulators, and law enforcement agencies where required to do so by law, court order, or for the prevention and detection of crime.
• Game Software Providers: Certain gameplay data may be shared with 786wan's licensed game content providers in an anonymised or pseudonymised form for technical support and auditing purposes only.
• Professional Advisers: Personal data may be disclosed to 786wan's legal advisers, auditors, or insurers where strictly necessary in connection with legal proceedings, compliance audits, or insurance claims.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 786wan's business assets, personal data held by 786wan may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies & Tracking Technologies

786wan uses cookies and similar technologies to ensure the platform functions correctly, to maintain your session security, and — with your consent — to analyse how Pakistani players interact with the site in order to improve user experience. The types of cookies used on 786wan are as follows:

You may manage your cookie preferences through the cookie settings panel available on the 786wan platform. Please note that disabling essential cookies will impair the functionality of the platform and may prevent you from accessing your account or placing bets.

7 Data Security Measures

786wan implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and 786wan's servers — including login credentials, payment details, and personal information — is encrypted using TLS 1.3 protocol.
• AES-256 Encryption at Rest: Sensitive data stored in 786wan's databases, including CNIC references and financial identifiers, is encrypted at rest using AES-256 standard encryption.
• Access Controls: Access to personal data within 786wan's internal systems is restricted on a strict need-to-know basis. All staff accessing player data are subject to confidentiality obligations and role-based access controls.
• Penetration Testing: 786wan's platform and infrastructure undergo regular penetration testing by qualified third-party security firms to identify and remediate vulnerabilities before they can be exploited.
• Multi-Factor Authentication: Internal administrative access to 786wan's systems requires multi-factor authentication as a mandatory security control.
• Incident Response: 786wan maintains a documented data breach response plan. In the event of a security incident affecting your personal data, we will notify affected users within the timeframes required by applicable regulation.

8 Data Retention Periods

786wan retains your personal data for the periods described below. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

• Active Account Data: Retained for the full duration of your 786wan account and for a period of five (5) years following permanent account closure, in accordance with standard AML record-keeping obligations.
• Identity Verification (KYC) Documents: CNIC copies, selfies, and proof of address documents are retained for five (5) years following account closure, as required by anti-money laundering regulations.
• Financial Transaction Records: All PKR deposit and withdrawal records, including JazzCash, EasyPaisa, and bank transfer records, are retained for seven (7) years for tax and regulatory audit purposes.
• Support Communications: Chat transcripts and email correspondence are retained for three (3) years from the date of the last interaction, unless the communication forms part of a formal dispute record.
• Marketing Consent Records: Records of your marketing consent — or withdrawal of consent — are retained for the duration of your account and for three (3) years following closure as evidence of compliance.
• Technical & Log Data: Server logs and device fingerprint data are retained for a rolling period of twelve (12) months for fraud detection and security purposes.

9 Your Data Rights

786wan respects your rights in relation to your personal data. Subject to applicable law and any overriding regulatory obligations — such as AML record-keeping requirements — you are entitled to exercise the following rights:

• Right of Access: You have the right to request a copy of the personal data that 786wan holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that 786wan correct any inaccurate or incomplete personal data held on your account without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You have the right to request that 786wan restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please submit a written request to 786wan's Data Protection contact at [email protected] with the subject line "Data Rights Request – [Your Account ID]". We will respond to all valid requests within thirty (30) days. If we are unable to fulfil a request due to a conflicting legal obligation, we will explain the reason in writing.

10 Children & Minors — 21+ Only

786wan's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21 under any circumstances. The registration process includes an explicit age declaration requirement, and 786wan performs age verification as part of its standard KYC process.

If 786wan discovers or is made aware that personal data has been collected from a person under the age of 21, we will take immediate steps to permanently delete that data, close the associated account, void all balances and transactions, and report the incident to the appropriate regulatory authority where required by law.

11 International Data Transfers

In certain circumstances, personal data collected by 786wan may be transferred to, stored in, or processed in jurisdictions outside Pakistan — for example, where 786wan's infrastructure, payment processors, or KYC providers are located in other countries. Where such transfers occur, 786wan ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections afforded under this Policy.

Such safeguards may include contractual data protection clauses (standard contractual clauses), adequacy decisions, or binding corporate rules, as applicable to the recipient jurisdiction. 786wan will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without implementing the appropriate safeguards described above.

12 Policy Updates & Amendments

786wan reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform features, or data processing practices. All amendments will be published on this page with an updated "Last Updated" date. Where a change is material — meaning it significantly affects how we process your personal data or the rights available to you — 786wan will provide advance notice via email to your registered address at least fourteen (14) days prior to the change taking effect.

Your continued use of the 786wan platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change to this Policy, you have the right to close your account and request deletion of your personal data prior to the effective date of the change, subject to any overriding legal retention obligations.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 786wan processes your personal data, you are encouraged to contact us in the first instance using the details below. We take all privacy enquiries seriously and will respond promptly and professionally.

We aim to resolve all privacy-related complaints internally within thirty (30) days of receipt. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.